In an analysis of high-performing knowledge workers, Keeley and Caplan identified nine recurring characteristics:
- Initiative taking – they will act beyond the defined scope of their job.
- Good net workers – they will directly tap into the knowledge and expertise of their co-workers.
- Self-management – they have good control over their use of time, making and meeting commitments and career development.
- Effective team workers – they coordinate their activities with coworkers and assume joint responsibility for the outcomes
- Demonstrate leadership – they formulate and state common goals and work to achieve consensus and commitment to them.
- Supportive followers – they support their leaders in achieving their goals through taking the initiative, rather than waiting for specific instructions.
- Broad perspective – they see their work in its wider context and take on board the perspectives of other stakeholders.
- Show-and-tell – they present ideas persuasively.
- Organization savvy – they are aware of organizational ‘politics’ and negotiate their way around to promote co-operation and get things done.
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